When do we collect personal information?
We collect information from you when you fill in one of our forms, or contact us about your property, either in writing (this includes electronically, via email or document uploads), over the phone or face-to-face in one of our customer contact centres.
We may sometimes obtain information about you from third parties (including landlords, Letting Agencies, other councils, the valuation office, registrar of deaths, DWP and HMRC) where this is necessary in order to administer our services.