Wanderland Family Festival

Wyre Council is committed to offering a fun and friendly experience at Wyre’s Family Festival, Wanderland. Please make sure you read the following terms and conditions carefully; we want everyone to enjoy themselves and have a great time in a safe and secure environment.

Tickets

All tickets purchased online via Ticket Tailor can be downloaded and printed or saved on a mobile phone for scanning on arrival.

We are offering an Early Bird ticket at a discounted rate for a limited time and then General Admission at the standard price.

The tickets offer entry to the event, access to the stage shows and all activities within the event zones.

Please look after your tickets and keep them in a safe place. Tickets cannot be refunded and lost or stolen tickets cannot be replaced. Damaged tickets will not be accepted at the entry gate.

Tickets will be exchanged onsite for wristbands by event staff. Wristbands are non-interchangeable and should not be removed during the event. Lost or broken wristbands cannot be replaced, so please look after them. Anyone seen without a wristband by event staff will be removed from the site.

All sales are final and non-refundable except in the circumstance that Wanderland is cancelled by Wyre Council. It is prohibited to re-sell tickets for the event.

Tickets purchased from unauthorised sources may lead to admission being refused. We do not sell wristbands; these are only supplied by event staff once tickets have been scanned and security has been cleared.

Gates open at 10:30am and close at 5pm. Open times are subject to change, depending on demand at the entrance gate.

Re-admittance is permitted as long as you have your wristband on.

Entry policy

Children and young people under 16 years must be accompanied by an adult for adequate admission.

There will be a bar on site under a separate license who will operate a Challenge 25 approach. If you look under 25 and are unable to show ID you will not be served alcohol. Approved forms of ID are:

• photo driving licence
• provisional driving licence
• passport
• armed forces ID card

Alcohol consumption is only permitted in secure areas and not throughout the event footprint.

Prohibited items

Only 500ml sealed bottles of water are permitted (one per person). No other food or drink can be brought on to the event site. Bins will be provided at the gates for disposal.

The following are all prohibited items and may not be brought into the event:

• umbrellas
• illegal substances
• picnic tables and parasols
• glass
• hi-visibility vests
• alcohol
• drones
• unidentifiable substances
• any item that event security staff deem as a weapon or a potential risk

We are unable to guarantee the safe return of items to their owners. Any items left will be removed and disposed of.

Security

All attendees will be required to go through security before entering the event. This will include random bag searches.

Security staff will be patrolling in and around the site before, during and after the event for your safety and reassurance. Spot checks and searches may be carried out.

Filming and photography

No commercial filming or photography is permitted, other than official event filming.

Wyre Council reserves the right to record videos and take photographs. These images and recordings may be used by the council for promotional use. Ticket holders consent to inclusion in official photographic, visual and audio promotion of the festival.

We may supply the photographs and film to third parties such as partners, printers, creative agencies and website administrators.

We will store the photographs and film for up to 10 years, after which it will either be deleted or archived (if the subject matter is of public interest or historical interest).

Following the event, if you wish to withdraw your consent please email wanderland@wyre.gov.uk. Once the photographs and film are published and in circulation (especially online) it becomes public domain and may be copied and used by others. If you ask us not to use the photographs or film, we will comply with your request and will inform partners that consent has been withdrawn. However, we cannot guarantee the removal of content which has been redistributed by others.

Wyre Council reserves the right to record CCTV footage for the purposes of safety and security.

Accessibility

The event site is flat with no steps or steep inclines. Public areas are all on grass so the ground may be uneven underfoot, and wet or waterlogged.

Toilets are available for ticketholders. If you or a member of your party has additional needs that you wish to discuss, please email wanderland@wyre.gov.uk.

Assistance dogs and guide dogs are the only animals permitted on site.

There will be a cordoned and secure flat disabled viewing area so that everyone can get a great view of the main stage.

There may be flashing lights and special effects during performances.

If you require any other accessibility assistance please contact wanderland@wyre.gov.uk.

Site rules

Seating

No seating is provided at the event; however you are welcome to bring picnic blankets and/or folding chairs if weather conditions are fair. All blankets and chairs are to be taken home at the end of the event.

Food and drink

A range of food and drinks will be available to purchase at the event.

The bar will be available to all ticket holders over the age of 18. There will be alcoholic and non-alcoholic beverages on sale. A challenge 25 policy will be in force.

Behaviour

Wyre Council reserves the right to refuse admission or to remove a ticket holder for unreasonable, abusive or dangerous behaviour. This event operates a zero tolerance policy towards abuse of our staff and volunteers.

Any illegal, offensive or dangerous behaviour will not be tolerated; perpetrators will be removed from the event and reported to the police.

Smoking and vaping

Smoking and vaping is not permitted on site. If you wish to smoke or vape you can leave the event area, so long as you have a valid wristband. Please be respectful to other ticket holders by using areas away from the event perimeter.

Single use plastics

Wyre Council is committed to eradicating single use plastics from its events. This means that all food stalls will be using recycled or responsibly sourced materials, where possible.

Litter

We are very proud of Cottam Hall and work hard to maintain it all year round. We will have bins on site for waste and recycling. Please use them to keep the fields tidy.

Liability

Wyre Council will not be held liable for any loss, injuries, or damages sustained at the event that are due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties. This includes damage, theft or losses to property.

In case of the event being officially cancelled by Wyre Council, ticket holders via Ticket Tailor will be automatically refunded.

Other

There will be no stalls, market sellers, traders or peddlers other than those approved for this event by Wyre Council.

Maps showing car parking and drop off/pick up points will be displayed on the Wyre Council website.

First Aid cover and Lost Children areas will be provided and clearly signposted.

Noise and waste levels will be monitored and managed throughout the event.

Wyre Council is committed to the security of any personal data held. Please see our privacy policy for more details.

The one thing we cannot plan for is the weather so please dress appropriately.